How does the appointment coordination work?

You tell us your preferred location, timing, and the care your pet needs. We then contact up to three matching clinics in your area on your behalf to find the best available slot, saving you the hassle of calling around.

Is this service really free?

Yes. Our service is completely free for pet owners. There are zero service fees or hidden costs added to your clinic visit. We partner directly with veterinary clinics who pay us a fee for helping them manage their inquiries.

How long will it take to get my appointment arranged?

We reach out to the clinics immediately. A representative from a clinic will typically contact you directly via WhatsApp, phone, or email within a few hours to finalize your booking.

Can I use this service for medical emergencies?

No. This service is for non-urgent appointments (like vaccinations, dental cleanings, or routine check-ups). If your pet is in immediate distress, please contact a 24/7 emergency veterinary hospital directly.

Who will be answering my question?

Your question is reviewed and answered by fully qualified, licensed veterinary professionals, primarily sourced from regions with strict regulatory standards like the UK, Australia, and New Zealand (ANZ). The responding vet's real credentials and license details will be displayed clearly alongside their answer.

Will my personal details be made public?

No. To help other pet owners facing similar challenges, we publish the questions and answers on our directory, but they are completely anonymized. Your name, email, and contact details are strictly kept private and never published.

Can the online vet diagnose my pet?

No. Online advice cannot replace an in-person physical examination. Our experts provide educational guidance, help interpret symptoms, and advise you on what questions to ask your local vet, but they cannot formally diagnose or prescribe medication online.

How much does it cost to ask a question?

There is currently a $0 service fee to use our Ask the Expert platform. We provide this to help you get professional peace of mind before booking an in-clinic visit.

What happens to my data after I fill out a form?

For appointment requests, your contact info is securely shared only with the specific local clinics (maximum of 3) tasked with booking your slot. For 'Ask the Expert' requests, your medical notes are shared with our consulting vet, but your contact information is never shared with them or anyone else.

Will you sell my contact info to spam advertisers?

Absolutely not. We only pass your details to licensed veterinary providers specifically to fulfill the exact request you submitted. We hate spam and will never rent or sell your contact information to third-party marketers.

How can I request to have my data deleted?

You retain full control over your data. Simply email our data privacy team at privacy@[yourdomain].com, and we will permanently remove all your personal data and contact history from our records within 48 hours.

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HILLSIDE VETERINARY SURGERY

4.3

star star star star star

(349 reviews)

A trusted and approachable veterinary surgery in Kovan providing quality medical, surgical, and dental care for pets."

Dog Care Cat Care

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Hougang Community Pet Alerts

As of 2026-Jun-25: Official reports indicate active dengue clusters near Jln Lakum, Pelajau, Selaseh / Seletar Hills Dr and Hougang Ave 1 (Blk 174C) / Hougang St 13 (Blk 175A) and Defu South St 1.

WHY THIS MATTERS FOR YOUR PET:

While these clusters are tracked for human safety, the Aedes mosquitoes present in these areas are also the primary vectors for heartworm disease. Heartworm is a year-round threat in Singapore. If you live or walk your dog near these blocks, ensure your pet is up-to-date on heartworm preventive medication and discuss seasonal screening with your local vet.

Source: NEA Dengue Cluster Map https://www.nea.gov.sg/dengue-zika/dengue/dengue-clusters

Service Features

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Customized wellness plans and immunizations

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High-resolution X-ray and ultrasound diagnostics

About the Clinic

Hillside Veterinary Surgery is a well-established practice located in the Kovan area, known for providing reliable and comprehensive medical care to the local pet community. The clinic offers a wide range of services including general consultations, vaccinations, microchipping, and more complex procedures such as soft tissue surgery and dental work. With a focus on practical and effective treatment, Hillside Vet aims to provide a friendly and approachable environment for pets and their owners. The facility is equipped with essential diagnostic tools, ensuring that patients receive timely and accurate care for their health concerns."

We offer a comprehensive range of veterinary services including preventive care, diagnostics, surgery, and emergency services. Our state-of-the-art facility is equipped with modern medical equipment to ensure accurate diagnosis and effective treatment.

Services Offered

petsDog Treatment

petsCat Treatment

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medical_servicesSterilization

scienceSame-Day Lab

verifiedAVS Certified

HILLSIDE VETERINARY SURGERY

Hougang Community Pet Alerts

Service Features

About the Clinic

Services Offered

Concierge Appointment Service

Request Submitted!

Shopping Malls Within Area

Getting Here: Nearest MRT & Transit

Nearest DBS ATMs & Branches

Nearest OCBC ATMs & Branches

Nearest UOB ATMs & Branches

Appointment Concierge Service

Q1. How does the appointment coordination work?

Q2. Is this service really free?

Q3. How long will it take to get my appointment arranged?

Q4. Can I use this service for medical emergencies?

Ask the Expert Service

Q1. Who will be answering my question?

Q2. Will my personal details be made public?

Q3. Can the online vet diagnose my pet?

Q4. How much does it cost to ask a question?

Data, Privacy & Trust

Q1. What happens to my data after I fill out a form?

Q2. Will you sell my contact info to spam advertisers?

Q3. How can I request to have my data deleted?